Paving the way in engaging e-learning, Hospital Direct use avatar technology to boost the interactivity of its courses. An avatar functions as a communications interface linking a user with the information the user needs. Research shows that avatars can be beneficial to e-learners by giving them a person to connect with (effectively standing in for a human instructor in a more traditional setting). The avatar can present material in a more conversational tone, that will further engage learners and encourage knowledge retention.

With new high bandwidth hosting to accommodate higher levels of traffic, Hospital Direct aim to provide cost-effective and convenient online training to safeguard workplaces across all industrial and business sectors and organisations. By promoting a health and safety culture in which individuals and organisations can create safer and healthier working environments, the courses help to reduce sickness absence and improve productivity.